Reviews & replies

See what guests say about your drinks and your venue, and answer them publicly.

Read your reviews

Dashboard → Reviews lists the reviews of your venues and their drinks; search with “Search reviews…”. Reviews belong to the guests who wrote them: managers can read them but not edit or delete them.

Become a responder

Replies are written in the app by a responder of the venue:

1. Sign in to the app and open your venue on the map.
2. On the Store tab tap Request to claim this business.
3. Add notes about your role at the venue and tap Submit Request. The request shows as Request pending approval.
4. Once our team approves it, you are an active responder. Managers see responders, active or pending, in the venue's Responders list.

Reply to a review

1. Open one of your venue's drinks in the app.
2. Tap Respond under a review, write your reply and save.
3. Change it later with Edit Response, or remove it with Clear Response.

Your reply appears under the review for everyone. Replies are available on drink reviews.

Remove a review

A responder can tap Delete Review on a review of one of the venue's drinks. It is hidden and no longer visible to users. Use it for reviews that break the rules — guests can also report a review with Report review, and our team checks every report.